Shark Casino Account Verification, Sorted First Time
The Malta Gaming Authority licence requires every player to be checked, and our team usually finishes in 44 hours.
Account Checks at a Glance
Who checks
Shark Casino Limited
Licence
Malta Gaming Authority, MGA/B2C/531/2019
How long
44 hours
When it is due
Before the first withdrawal
Questions
Minimum age
18+
A Clean Submission
Five moves take you from an empty upload slot to a finished check.
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1
Account Menu Open
Open your account menu and look for the verification section, where the upload slots sit and a status line shows what the team still needs.
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2
Corners In the Frame?
Send the photo ID next, choosing a colour copy where all four corners sit inside the frame and no glare covers the printed details.
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3
A Readable Address Page
Then comes the proof of address, and the copy works best when the date, your name and the address all read clearly on one page.
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4
Frame the Holder Name
Photograph the card or wallet screen used for deposits, keeping the holder name and digits in view; a source of funds question here is routine AML work.
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5
A Clear Finish
Once the files land, the status line switches to in review and you get an email, with 44 hours as the window the team works to.
A Shorter Wait for You
Keep this list handy while you photograph each paper, so nothing bounces back to you.
Government-issued photo ID
| Document | What it proves | Copy must show |
|---|---|---|
| What it proves | Your name, face and date of birth | |
| Copy must show | Four corners, sharp and unedited |
Proof of address
| Document | What it proves | Copy must show |
|---|---|---|
| What it proves | Where you really live | |
| Copy must show | Full name, address and a clear date |
Payment method confirmation
| Document | What it proves | Copy must show |
|---|---|---|
| What it proves | The account you pay from is yours | |
| Copy must show | Holder name and card digits visible |
Government-issued photo ID
| Document | What it proves | Copy must show |
|---|---|---|
| What it proves | The face matches the document | |
| Copy must show | Your face and the ID in one frame |
Your File Came Back: Here Is Why
Shark Casino sends back a clear reason every time, so the second send is quick.
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1
Check Both Names Match the Account
The name on the photo page and the name on the bill have to match the account exactly, including middle names and hyphens. Send the same person's papers from top to bottom; Upload a bill in the account holder's own name
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2
Get the Whole Page in Frame
Cut edges, a blurred corner or a white-out over a digit tells the checker nothing, so the whole page has to be visible and untouched. Photograph the full sheet on a flat, bright surface; Send the original file, never a screenshot of it
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3
Swap It for One in Date
An expired licence or passport fails the photo ID requirement on the spot, even when the face is clearly the account holder. Use a document that is still in date today; Renew first, then send the new copy
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4
Send the Latest Bill You Have
A utility bill from last year no longer proves where the player lives now, so the proof of address needs to be recent. Send the newest bill in the house; Pick a bill showing the full name and address
Source of Funds: The Short Version
A licence from the Malta Gaming Authority, held under MGA/B2C/531/2019, requires every casino to know where a player's money comes from. Shark Casino runs the same check on everyone at the same point. Nothing about it suggests the player has done anything wrong; it is simply part of staying licensed.
Papers the Team May Ask For
Depending on the answer, the team may ask for one or two of the following.
- Recent payslips from an employer
- Bank statements on the account
- A recent tax notice
- Proof of a pension or benefit
- Sale paperwork for an asset
Which Moments Bring the Check?
Why Is My Withdrawal on Hold?
The licence requires a verified account before money leaves, so the first withdrawal pauses while the three documents are checked. The average turnaround here is 44 hours.
A Bigger Deposit Ceiling
Asking for a higher deposit ceiling means the team needs to understand the player's budget, so ID and funds paperwork come back into play at that point.
A Payment That Stands Out
One payment far above a player's usual pattern is a routine fraud signal, so the team looks again at ID and the source of the funds behind it.
Before and After Sign-Up
Anyone registering states they are 18 or over, and a photo ID confirms it. The check happens at sign-up or before the first payout, whichever the account hits first.