Enter Unlock

Three ways in, all answered

Shark Casino Contact: Reach the Right Person First Time

Reach out by live chat, e-mail or phone whenever your day turns to trouble, because our team answers around the clock, every day.

Contact Support Over 18s only. Bonus carries x38 wagering and expires after 21 days. Full terms on site.

Need Someone Now, but Which Door?

Chat First, Wait Never?

Chat suits a quick nudge about a bonus, a game or your balance, and someone usually answers within two minutes, day or night.

Start chat

Want It In Writing?

Putting your question in writing suits statements, document checks and anything you want on record, with a typical reply inside two hours; reach the team at [email protected].

Write to us

Who Picks Up the Phone?

Calling suits a tangled payment or an urgent worry about your account, and most calls are picked up within five minutes on +61 2 5413 1255 (AEST).

Call us

Only Need Help Now

Playing From Australia, Heard in Your Own Words

Lets you check the local line, the hours, the languages and the people who watch over us.

Reaching us

Detail	Here
Australian line	+61 2 5413 1255
Support hours	AEST
Languages spoken	English, German, Finnish, Norwegian
Support e-mail	[email protected]

Who supervises us

Detail	Here
Licensed by	Malta Gaming Authority, MGA/B2C/531/2019

Where to turn

Detail	Here
Safer gambling help	Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

When an Answer Disappoints You

A Fair Hearing, Twice Over

Nobody wants to escalate; here is exactly what happens if a reply leaves you short.

1

Write Before You Escalate

Send your side of things to [email protected], with dates, amounts and any screenshots. That inbox keeps a written record from the first message onwards.
2

Check Your Written Record

Someone reads it and answers, usually within two hours by e-mail. Read the reply carefully and say plainly what is still missing or unclear to you.
3

Ask for a Second Look

If the answer does not settle it, ask for a manager to review the case. A fresh pair of eyes reopens the file and gives you a decision in writing.
4

Take It to the Malta Gaming Authority

Should the internal review still leave you unsatisfied, you may bring the matter to the Malta Gaming Authority. Keep every message and decision you received.

Start Playing

Message Someone

Sent It Where It Belongs Yet?

You will know which inbox takes your query, so a reply lands sooner than a hand-off would allow.

Account and ID

Department	E-mail
General questions	[email protected]
Document checks	[email protected]

Money

Department	E-mail
Deposits and payouts	[email protected]

Anything else

Department	E-mail
Complaints	[email protected]
Personal data	[email protected]
Business and partners	[email protected]

Who's Behind It

A Licensed Operator, Not an Anonymous Site

This block settles who you are dealing with and which regulator holds them to account.

The Company

Detail	Shark Casino
Legal Name	Shark Casino Limited
Company Number	C-51992 (Malta)
Registered Address	143 Triq il-Kbira, Birkirkara, BKR 1719, Malta

The Licence

Detail	Shark Casino
Regulator	Malta Gaming Authority
Licence Number	MGA/B2C/531/2019

Written Contact

Detail	Shark Casino
Support E-mail	[email protected]

Wondering When Someone Answers

Any Hour, Someone Is There

Round-the-clock staffing is how this casino works, so late nights in Australia are covered.

Live Chat

Channel Detail	Answer
Chat Open	24/7 support available
Typical First Reply in Chat	2 minutes
Hours Shown In	AEST

E-mail

Channel Detail	Answer
E-mail Address	[email protected]
Typical E-mail Reply	2 hours

Phone

Channel Detail	Answer
Phone Number	+61 2 5413 1255
Typical Phone Wait	5 minutes

Ask Shark Casino

Answers You Can Act On

What if I need help in a language that is not on your list?

If you write in English, German, Finnish or Norwegian, a real person on our team will read and answer it. Those four are the languages our support desk works in, around the clock. Anything else may take longer to sort out.

Where would I look to confirm the licence behind this site?

Shark Casino Limited holds a licence from the Malta Gaming Authority, number MGA/B2C/531/2019. That is the regulator you would name if a dispute ever needed a look from outside the company. Australian players can check the number against the authority's own register.

Do I need a reason to ask for my personal data?

No reason is required. Write to [email protected] and say whether you want a copy of what we hold or want it deleted. Identity is confirmed first, then the request is handled within the time the law allows.

What if my documents are still sitting unchecked after two days?

Most checks finish inside 44 hours. Documents go to [email protected], and the team there confirms your government-issued photo ID, proof of address and payment method confirmation. You hear back either way, so nothing is left hanging.

What if I cannot remember which e-mail I signed up with?

Give the e-mail address registered to your account and your full name as it appears on your ID. Nothing else is needed, and no one here will ever ask for your password. A short description of the problem saves a round trip.

What if the reply leaves me no better off than before?

Say so in the same thread and ask for it to be escalated; [email protected] also reaches a more senior desk. Detail what you expected and what you got, and keep the dates. If the outcome still does not fit, the Malta Gaming Authority is the next step.

What happens when closing feels like the right move?

One e-mail to [email protected] asking for closure is enough, and the account closes once any pending withdrawal settles. Each player may hold one account only, so coming back later means starting fresh. BetStop is the separate, stronger block if you want cover across operators.

Five Things to Have Ready

Shark Casino Asks for Five Things

Your Support Checklist

Gather these five items first, and the conversation usually resolves in one sitting.

Government-issued photo ID
Proof of address dated recently
Confirmation of your payment method
Your registered e-mail address
Dates and amounts of the transactions