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Five safeguards

How does Shark Casino handle responsible gambling?

Play only from 18+, and every account carries deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set your deposit limit

Five essentials

Shark Casino responsible gambling essentials

Read this table to see the age rule, the regulator and the help lines behind the account.

Item	Detail
Minimum age	18+
Licence	Malta Gaming Authority, MGA/B2C/531/2019
BetStop register	BetStop
National Gambling Helpline	1800 858 858
Limit questions	[email protected]

Built-in limits

Tools waiting inside your account

Fixed before, not after

Decide how much can be paid in and the account holds you to it, so the money committed stays fixed; choose it before the first deposit.

When a run turns bad

Cap net losses at a figure you pick and play stops when it is reached, so a bad run cannot become a decision made under pressure.

Long sessions, flagged

Choose a stretch of time and the account pings you when it ends, so a long session becomes a decision you made earlier.

A break, not a goodbye

Step back for a set spell without shutting the account, which suits a short break when the spending is creeping up.

Account closed to play

Close play on your account when a pause feels too light; exclusion sits apart from cooling-off and is the heavier of the two.

Five short steps

Set a deposit limit before the session begins

You will have a spending cap saved to your account, ready before your next session.

1

Profile menu entry point

Open the account menu and choose your profile. Check that your deposit history matches what you expect, because you set the new figure against real numbers.
2

A ceiling you control

Select the limits area of your profile. Read the categories already listed there before you change any value, so you know what is active.
3

Three kinds of cap

Decide which cap answers your concern. A deposit cap guards money coming in, a loss cap guards money gone, and a session reminder marks the clock.
4

A figure plus a period

Enter an amount or a time length, then pick the period behind it: one day, one week or one month. Confirm the period before you save.
5

Your saved setting

Submit the change and return to the limits area. Check that the new figure appears there as active before you close the page.

Deciding calmly

Days off, or months away

Hours now, not months

A time-out is a short break inside your Shark Casino account, running for hours or days rather than months. Switch it on in the account; play is blocked for that window, though the account itself stays open.

You asked to stop

Self-exclusion closes your Shark Casino account to play for a long stretch, and no early return is possible. Ask the support team to apply it, then treat the account as shut until the full term runs out.

Do you need the register?

BetStop is the national self-exclusion register, run by the Australian Government through ACMA. Registration lasts at least 3 months and can go to a lifetime, and the term cannot be shortened. Join online and nominate a support person. Providers it covers cannot take your bets. betstop.gov.au

Three free services

Who can you call for free?

National Gambling Helpline

A free national line answers every hour of every day, for players and for relatives. Phone, chat and email counselling stay confidential, and self-help tools sit alongside. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer meetings run by people who gamble themselves, held across the country, welcome players and the relatives beside them. Walk in and sit down; no referral is needed. gaaustralia.org.au

National Debt Helpline

Free financial counselling for debt that gambling has built up, open on weekdays in business hours. Talk through repayments with a counsellor, with a partner welcome. ndh.org.au

Checking in

Clarity before the next deposit

Noticing these patterns early keeps a bad week from becoming a bad year, and it is easier to act while you are still thinking clearly. Set a limit or a pause as the first step, before the next session.

Patterns you might recognise

Read through and see how many of these have felt familiar in the past month.

Chasing a loss with a bigger deposit
Spending money set aside for bills
Hiding sessions from your partner
Borrowing to keep playing
Playing longer than you planned
Feeling flat until the next session
Thinking about odds during work hours

Support in your hands

What you gain from a pause

What does a short pause on my account actually do?

Pausing blocks your play for the stretch you pick, while the login and any balance stay as they are. Nothing is reopened for you early, so play becomes possible again only once that period has run its course.

Why do you ask for my ID before I can play?

Photo ID proves you are at least 18, which is the minimum here. The same check confirms the name on any withdrawal matches the person holding the account, so your balance can only go back to you.

Once I self-exclude, can that period be cut short?

No. A self-exclusion runs for the full period you chose, with no reopening partway through, and the account stays closed to play until it ends. Choose a length you can live with, because the decision is fixed once it is saved.

How do I shut my account permanently?

Send one message to the support email address asking for closure, and the team will confirm it back to you. Closure is the final step, so your login stops working and no further limits or pauses are needed.

Are the limit settings the same in the mobile version?

Yes. The mobile version opens the same account section with the same deposit, loss and time controls, set exactly as they are on a desktop. Nothing is simplified on a phone, so you can put a ceiling in place wherever you happen to be.

Where do I change a limit I set earlier?

You return to the same account section and adjust the figure there, where the current setting is shown as active. A lower ceiling is the safer way to move, so treat any wish to raise one as a moment to stop and think.